FAQ

Return Policy

In the unlikely event that the CouchBed wasn’t a great fit for you, we will accept returns up to 30 days from the date of purchase. The customer is responsible for shipping arrangements and the cost of shipping the CouchBed back to our facility. Once the CouchBed is received back at our facility we will issue a full refund of the purchase price.

Shipping

All orders placed Monday through Friday before 3:00pm ET will ship the same day. Orders placed over the weekend will ship on Monday. We use FedEx to ship, their delivery time is 1-6 days depending on your location.

All orders to the Contiguous United States ship for free! Shipping rates for Hawaii, Alaska, and Canada will be displayed during checkout.

At this time we ship to the United States and Canada.

Orders will either ship from our California or Arizona facility.

Comfort and Care

Absolutely, the CouchBed uses the same high quality memory foam as the top selling brands, the only difference is the unique design that allows it to double as a couch.

Nope, we went through dozens of prototypes until we had a perfect cover that fits very snug. Even without a sheet, it feels like you are lying on a traditional one-piece mattress.

Absolutely not, our memory foam comfort layer is infused with a phase-change material, it reacts to heat and keeps the surface of the mattress at an optimal temperature. The CouchBed does not get hot like traditional memory foam.

Nope, the cooling-gel is a phase-change material, it reacts to heat and keeps the CouchBed from getting hot when you lay on it. It never makes the CouchBed cold to sleep on, it just keeps it from getting hot.

Yes, the dimensions as a mattress are the same as standard mattress dimensions. Queen sheets will fit the Queen CouchBed and Twin sheets will fit the Twin CouchBed.

Comfort and Care

We recommend spot cleaning with a mild detergent, but the cover is removable and washable.

Yes you can, normal use of a heating pad will not damage the CouchBed.

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